• ‣Collaborated with the IT Risk Management team on security assessment initiatives, processing over 100 overdue risk assessments and vendor evaluations to strengthen organizational security posture
• ‣Conducted comprehensive vendor risk analysis by validating business contacts, verifying continued service utilization, and documenting security requirements to ensure compliance
• ‣Participated in security assessment meetings and risk evaluation sessions, gaining practical exposure to enterprise risk management methodologies and security frameworks
• ‣Reviewed and updated risk documentation, identifying discrepancies in vendor records and security assessments to improve accuracy and compliance
• ‣Facilitated inter-departmental communication and conducted comprehensive trainings as Transcript Liaison, ensuring accurate dissemination of information and compliance with institutional policies

• ‣Resolved complex security system and network connectivity issues for a high-volume customer base, demonstrating advanced technical troubleshooting and problem-solving capabilities
• ‣Led specialized technical projects requiring integration of new systems with existing infrastructure, identifying and resolving compatibility and security concerns
• ‣Redefined customer verbal passcode policy and proactively contacted customers to remediate non-compliant passcodes, ensuring policy adherence and account security
• ‣Maintained detailed technical documentation across multiple IT systems, ensuring accuracy and accessibility of system configurations and issue resolutions
• ‣Communicated technical information effectively to non-technical audiences, adapting communication style to audience needs in a high-pressure environment

CompTIA A+

CompTIA · 2024

CompTIA ITF+

CompTIA · 2024

CompTIA Network+

CompTIA · In Progress